Read our Big Dollar Casino review and find out if it’s safe and legit. Learn about its player feedback and complaints, T&Cs, games & bonuses.

In this review, Big Dollar Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino’s licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Big Dollar Casino has a Below average Safety Index of 5.7, which means it may not be the best choice for most players in terms of fairness and safety. Continue reading our Big Dollar Casino review and learn more about this casino in order to determine whether or not it’s the right one for you.

Is Big Dollar Casino fair and safe? Safety Index explained

Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Big Dollar Casino, we have looked closely into the Terms and Conditions of Big Dollar Casino and reviewed them. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino’s T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.

Considering our estimates and the factual data we have collected, Big Dollar Casino appears to be a very large online casino. Considering its size, this casino has an average sum of disputed winnings in complaints from players. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints.

To our knowledge, Big Dollar Casino is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

On the whole, also considering other contributing factors in our assessment, Big Dollar Casino has achieved a Safety Index of 5.7, which is classified as Below average. To our knowledge, this casino is not a suitable option for players seeking an online casino that fosters fairness and honesty in its treatment of customers.

Note: To the best of our knowledge, Big Dollar Casino is associated with 18 other online casinos. The Safety Index of Big Dollar Casino takes into account the qualities of all the interconnected online casinos. This connection has resulted in a decreased Safety Index.

T&Cs of Big Dollar Casino evaluated

Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. It’s not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Big Dollar Casino to be unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Big Dollar Casino player complaints

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 6 complaints directly about this casino in our database, as well as 89 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 21,106 black points in total, out of which 20,249 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Big Dollar Casino user reviews and feedback

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Big Dollar Casino has a Bad User feedback score based on the 65 user reviews in our database. To view the casino’s user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino’s quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Company information and licenses of Big Dollar Casino

Big Dollar Casino is in the ownership of TD Investments Ltd. and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Big Dollar Casino holds a gambling license in Kahnawake issued by Kahnawake Gaming Commission.

Withdrawal limits, win limits, and payment method options

Big Dollar Casino supports 9 payment methods. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Wire-transfer, Litecoin (LTC), Bitcoin Cash (BCH), Tether (USDT), Ethereum (ETH).

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below.

Note: It’s possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. Languages and customer support options available at Big Dollar Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7

Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Big Dollar Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Big Dollar Casino has an average customer support.

Big Dollar Casino casino games and slots

Big Dollar Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Crash games, Live baccarat, Live blackjack, Live roulette.

The casino’s game library includes titles from 6 providers. This includes Evolution Gaming, Rival, Betsoft Gaming, Saucify, Genii, Spribe.

Big Dollar Casino bonus offers and codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Our database presently holds 1 bonus from Big Dollar Casino, which is listed in the ‘Bonuses’ section of this review.

*Note: For more information about this casino’s offers, check out our separate page dedicated to Big Dollar Casino bonuses.*Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Big Dollar Casino, we have looked closely into the Terms and Conditions of Big Dollar Casino and reviewed them. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino’s T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.

Considering our estimates and the factual data we have collected, Big Dollar Casino appears to be a very large online casino. Considering its size, this casino has an average sum of disputed winnings in complaints from players. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints.

To our knowledge, Big Dollar Casino is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

On the whole, also considering other contributing factors in our assessment, Big Dollar Casino has achieved a Safety Index of 5.7, which is classified as Below average. To our knowledge, this casino is not a suitable option for players seeking an online casino that fosters fairness and honesty in its treatment of customers.

Note: To the best of our knowledge, Big Dollar Casino is associated with 18 other online casinos. The Safety Index of Big Dollar Casino takes into account the qualities of all the interconnected online casinos. This connection has resulted in a decreased Safety Index.

T&Cs of Big Dollar Casino evaluated

Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. It’s not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Big Dollar Casino to be unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Big Dollar Casino player complaints

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 6 complaints directly about this casino in our database, as well as 89 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 21,106 black points in total, out of which 20,249 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Big Dollar Casino user reviews and feedback

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Big Dollar Casino has a Bad User feedback score based on the 65 user reviews in our database. To view the casino’s user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino’s quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Company information and licenses of Big Dollar Casino

Big Dollar Casino is in the ownership of TD Investments Ltd. and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Big Dollar Casino holds a gambling license in Kahnawake issued by Kahnawake Gaming Commission.

Withdrawal limits, win limits, and payment method options

Big Dollar Casino supports 9 payment methods. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Wire-transfer, Litecoin (LTC), Bitcoin Cash (BCH), Tether (USDT), Ethereum (ETH).

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below.

Note: It’s possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. Languages and customer support options available at Big Dollar Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7

Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Big Dollar Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Big Dollar Casino has an average customer support.

Big Dollar Casino casino games and slots

Big Dollar Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Crash games, Live baccarat, Live blackjack, Live roulette.

The casino’s game library includes titles from 6 providers. This includes Evolution Gaming, Rival, Betsoft Gaming, Saucify, Genii, Spribe.

Big Dollar Casino bonus offers and codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Our database presently holds 1 bonus from Big Dollar Casino, which is listed in the ‘Bonuses’ section of this review.

Note: For more information about this casino’s offers, check out our separate page dedicated to Big Dollar Casino bonuses. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (9)Payment methods (9)-

Withdrawal limits per week $2,500 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoBaccaratJackpot gamesLive gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingCrash gamesTypes of games- Slots

• Roulette
• Blackjack
• No betting
• Video poker
• No bingo
• Baccarat
• Jackpot games
• Live games
• No poker
• No craps
• Keno
• No scratch cards
• No eSports betting
• Crash games

English websiteEnglish customer supportEnglish live chat-

• Phone customer support available

• Interesting VIP program

• Bitcoin accepted

• Live chat support is available 24/7

• Minimum withdrawal amount is $100

• Small selection of game providers

• Fees associated with some withdrawal methods

• Withdrawal limits depend on the player’s rank

• Small casino popular in USA

Browse all bonuses offered by Big Dollar Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino GuruWe want players to understand gambling. This is a place to share experience with Big Dollar Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Bad Rated by 65 users

Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?

Write a review Casino GuruWe want players to understand gambling. elliscrawfVisitorUnited States• 4 months ago I’ve been playing here for a few months and I love it, haven’t had any problems with them. I don’t understand why there are so many bad reviews here- Friendly support

• a lot of favorite slots

• they really pay

• fast kyc

• 5 days withdrawal

• a low bonuses last time

raeamberVisitorUnited States• 10 months ago Total scammersWish I would have seen the reviews first. After two deposits I tried to make came back as declined for possible fraudulent activity I wanted to delete my account. The reps did not want to delete me stating that they needed to process a deposit first. - Nothing

• Horrible customer service
• Force you to deposit before closing your account

shortbusrider88VisitorUnited States• 1 year ago I did the welcome bonus and won like 9 bucks and off the free spins, then I accidently bet 4 bucks and won 105bucks on first spin on the same game the free spins were on. The play through should have not been that much. It was a 574 doller play through…. I spent 4 hours and did 2850 spins total and managed to play through it and when I went to transfer it too cash it all went to 0$. The email verification was weird we I sent them message to resend link, they just told me you been verified your ok. But all these casino MAKE you click on the link in your email. Then the said the bonus was non redeamable even after I played through it and kicked me…. - The positive from this is that I know there scammers and hopefully this review will prevent someone from wasting there time or money on them

• The whole thing is a negative

• Great slots

• Btc deposits and cashouts

• sometimes don’t open slots

angelarecodeVisitorUnited States• 1 year ago They are scammers. Live chat operators leave u on red or terminate the conversation without answering questions asked. I won 400.00 they scam u by telling u they will send money then redeposit ur withdraw back to casino account. Then they try to say its all bonus pay so really its not withdrawable. Tjis is the worst casino ever stay away scammers!!!!! SCAM!!!!!! - Dont play on this website scammers galore!!!

royglennmorrisNoviceUnited States• 1 year ago I only started with 100 deposit but have actually been paid out 960.00 of the 1500 I withdrew. Games were okey but I currently have 2 more withdraws pending and have kinda gotten the run around About these other 2 withdraws so far but will update soon ccsmith0712VisitorUnited States• 1 year ago DO NOT DEPOSIT ANYTHING! They are scammers to the fullest there will be screenshots so everyone can see and the conversation with the cashiers. Last month I won 800 or actually 900 something. I was continuously doing reverse withdrawals which that means starts the time all over again for the waiting process, which is 7 to 10 business days during this time. Every couple days I would message the cashier and ask them about my withdraw. Al and i’d be told oh, just wait the 17 business days. Congratulations on your winnings and just recently within the last 20 minutes. I was conversating asking where the $400 were that was not reversed on. And I have statements attached as well as some people can see them and all of a sudden. I’m told mind you. This is the first time anybody has said anything about. Oh it’s only a hundred dollars and now it’s eighty dollars. As you will see in the statement, it states first $500 completed and then $400 in a correction, you will see those on the statements, but now they’re telling me that it was deposited on the 27th of October well. Why were they saying oh? Wait the 7 to 10 business days if it states that it was deposited on the 27th. Do not put your money into this company they will not pay out. Maxlove99VisitorUnited States• 1 year ago Stay away from this casino. Allows you to put thousands of dollars in and when you win, it allows you to withdraw and then “adjusts your payout on the back end. I just received ONLY $500 of $4,300 that I was told in the form of an allowed cash withdrawal I would receive. Disgraceful. I paid bills based on what I was told and now I am, well, screwed. Please don’t let this happen to you. sjh772004VisitorUnited States• 1 year ago These casinos are the worst ever not because I’ve lost but besides the jackpot winner Stacy107 really!! She won a jackpot and won a 1,000 dollar pull for the fake car. I’ve repeatedly asked them who pays the taxes on the car cause clearly I never got an answer!! These slots are based off of how much you put into each and individual push and game. I’ve been playing with them for 14 years granted I’ve taken some time off once and awhile but have put in over 140,000 thousand dollars into this insane to tell you the truth. So here is goes they offer bonuses at the beginning for everyone 300 percent 200 percent bonus whatever. The name of the game is build the game up then win off of that game up to a max cashout of 1,000 dollars after the play threw is met. You see I’ve been playing for a long time once you win 10,000 grand off that game they pay you a thousand dollars. Try to play that game again you can’t win with not even a bonus because you have taken the money out of the game once you put the money back into the game you will win again but that’s after amazingly a lot of money. So you really don’t win. I’ve cashed out granted and they pay you out never a problem but the other problem I have with them is they charge you weather you have bitcoin or a wire transfer which most banks do not charge for a wire transfer coming in. But they charge 40 dollars over 200 dollars amazing with all the cashouts I’ve maybe around 70,000 grand they owe my 8,000 in fees when they advertise 20 I’ve sent them bank statements and everything never an email back. Plain and simple these casinos are run by individuals that sit in a cubicle in Cyprus which is a big scam to begin with. All these cars given away not one comment of someone winning a car that would be great positive feed back. Stacy107 I would tell you quit while you are ahead because that’s very rare you walking away with 101,000 thousand dollars I would love to know what your deposit was when you won that. Because this shit has nothing to do with luck. Maybe progressive jackpots maybe but slots and the garbage computerized blackjack it’s all what you put in and take out. So they are always the winner no matter what. How’s your luck going now Stacy107 I bet it’s turning. In 14 years I have won not one prize not one pull nothing with over 4,000 tickets nothing. Quite frankly I think it’s all about sucking up to them and kissing there ass in order to get a pull. See when I see bull shit I point it out and again it’s not because I’ve lost it’s because I can see how it’s played. - None

• Terrible casinos, luckycreek, betbig dollar, Bella Vegas, blacklotus, grand bay whatever. Grand rush is apart of them to

dani71251Unregistered userUnited States• 2 years ago This place is the biggest scam I have ever seen. I bet well over $2000 there in my first 10 days of playing and didn’t win crap. I made several $25 bets on Blazing buffalos and didn’t even go into bonus. The customer service is HORRIBLE. They made me jump through hoops just to make a deposit. Worst possible place to gamble in my opinion. - It’s convenient to play on a a laptop

• restrictions on free play.
• terrible customer service
• wins are minuscule in relation to the amount of your bet

Stacey107Unregistered userUnited States• 2 years ago I have played at numerous casinos online and Big Dollar is simply the best. They payout every single week without question. I won a huge jackpot and continue playing and still winning. Customer service is available 24/7 and wonderful as well as the exciting and brilliant games. - Simply the best!

Edocele41VisitorUnited States• 2 years ago Worst casino ever big scam don’t ever gamble here my girl won 10k and they said all we can give is 1k and the rest of the other money will go back to the casino got robbed for 9k guys be carful with this casino they kept 9k and only got 1k we’re is there other 9k litterly got robbed fantomasAdvanced NoviceUnited States• 2 years ago this place is a ripoff dont ever expect to get your withdrawl even if your a paying customer they burnt me bad if you want a for sure good site that is easy to cash out id suggest bitbetwin bitofgold or bitplay they have been fair and dont give you a vip bonus you win on go through 600 in playthrough for 10 dollar bonus then not pay you after you have done all the crazy stuff to win - i like the games

• to many hoops to jump through on bonuses
• made me pay what i won in free spins to get my funds unlocked
• shorted me on my only cashout they did give me
• sent me a bonus then when i won on it they voided it
• played for years given them many deposits next to impossible to meet equirements to cash out
• they lied about my cashout said i was getting it then next day voiding it without telling me

8czphgdbdyVisitorUnited States• 2 years ago I won 200.00 on a bonus. They declined it and didn’t even put it in my account. You might want to stay away from this casino. - Terrible about payouts!!

WorldwideUnregistered userUnited States• 3 years ago Scum, I deposited $125 via Bitcoin and it did not go to my wallet, I could see that I sent it to the correct address and that another transaction was sent to another address after mine was complete. Avoid, they steal your money. I’ve had 0 help from customer service and the little help I have had results in “speak to your wallet provider”, which I have and they’ve confirmed I’ve sent it to the correct address and it’s completed. Pure scum, avoid at all costs! jamessims171Junior ApprenticeUnited States• 3 years ago down right cheaters and i had 70 spins on zodiac got 11$ and had 88 spins on golden buffalo and got 6.85 total and this was supposed to accomodate me while they couldnt find my bitcoin deposit which i made friday and did not get til monday and later on monday and when i finally got my depositr i had to go back again and tell them to add my bonus never go back to this online casino again and all the way to nothing never even really got started just took my money and ruined my fun . - cust service

• they definately control the games im not so easilybeaten

Ajjr3Unregistered userUnited States• 3 years ago Casino will not pay my withdrawal of $714!!!! It’s been days and they stated only 6 hours for approval. Now they are stating there is no way to contact Finance department. Casino will not pay out winnings. Jaxson59Junior AdeptUnited States• 3 years ago I have played here twice now with very nice bonuses. Having said that, my money disappeared faster than ever. I never won anything more than $14 and that happened once. IF - and I mean IF I won, it was some piddly little amount that was insulting. I mean, a win of anything more than my bet rarely happened. Because of this, it was not entertaining at all. They had a lot of different games and providers so the selection was great .If you hit the wrong button, you have to reload the games so the website is clunky.I started with $240 (B & D) and went through it in record time. My average bet was between $1.50 and $2.00, so I wasn’t betting large. I suggest that if you try this casino and use bonuses, buy in with a small deposit. Because those big bonuses are worthless. Better yet, don’t donate your money to this site. - Large game selection

• Large bonuses

• You will NOT win

• You have to reload games often

Hardrock74Senior AdeptUnited States• 3 years ago Very much a pleasure several cashouts!! To me most important thing is a active 24/7 help line I always get someone any issues you get immediate help! Bust out they give you busted out comp! Only issue is btc deposits take up to 4 hours but hey they pay thousands 4 days max - Call center live help great interface

• Slow btc dbtc eposits

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Big Dollar Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.7/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be unfairNot found on any relevant casino blacklistAverage value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a neutral impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).

Unfair terms and conditions

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Read less Read more

• Bonus-related restriction that should be technologically enforced T&C copied from the casino’s website (in English): Read less Read more

• Detection of some betting techniques while wagering bonuses may result in confiscated winnings T&C copied from the casino’s website (in English): Read less Read more

• Casino voids gaming account balances after less than two years of account inactivity T&C copied from the casino’s website (in English): Read less Read more

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Read less Read more

• Bonus-related restriction that should be technologically enforced T&C copied from the casino’s website (in English): Read less Read more

• Detection of some betting techniques while wagering bonuses may result in confiscated winnings T&C copied from the casino’s website (in English): Read less Read more

• Casino voids gaming account balances after less than two years of account inactivity T&C copied from the casino’s website (in English): Read less Read more

Complaints about Big Dollar Casino and related casinos (21)

21All0Opened5Unresolved4Resolved12Rejected

Complaints directly about Big Dollar Casino

Closed Our verdict

Player stopped responding

Disputed amount: $350

Player feels winnings were reduced.

The player from Maryland had won $1350.00 but faced issues withdrawing the full amount due to casino claims related to bonus terms that included the deposit. The player felt that this practice was dishonest compared to other casinos, which typically paid out the entire winnings. The Complaints Team had attempted to gather more information from the player regarding the bonus used and the deposit made but did not receive a response. Consequently, the complaint was rejected due to the lack of information necessary for further investigation.

Read moreRead less Submitted: 11 Dec 2024 Unresolved Our verdict

No reaction policy

Disputed amount: $100

Free spins winnings were improperly deducted.

The user read all the terms and conditions related to the free spins because he won from the free spins. He won over $1000 but the maximum cashout was $100 in their terms. He contacted the casino agents and was told to forfeit the bonus and it would release the money for cashout, but instead of $100, he was only given $25. The casino representative, later on, claimed that the terms and conditions had changed but weren’t updated yet on the site. The player insisted politely that this wasn’t his problem and that the casino should honor the posted rules. On top of that, the casino’s minimum real money withdrawal is $100 so he still has to play in order to increase the winnings for a withdrawal. No updates since.

Read moreRead less Read more on: askgamblers.com Submitted: 3/2024 Closed Our verdict

Unjustified complaint

Disputed amount: $6,000

Player’s payouts heavily reduced after cashing out.

The player from the US had complained about the payout from her winnings at Big Dollar Casino. After clearing the ‘play-through’ requirements and cashing out $7,000 in total, she had only received $960. The player felt scammed and claimed the casino allowed her to cash out more than she actually received. We had explained to the player that the casino’s terms and conditions clearly stated the maximum cashout limit for bonuses, advising her to always check these before activating any bonus. Unfortunately, we could not resolve the issue in her favor due to these conditions.

Read moreRead less Submitted: 05 Apr 2024 Closed Our verdict

Player stopped responding

Disputed amount: $85

Player’s account blocked due to email confusion.

A player from Alabama had their winnings confiscated and their account blocked due to alleged duplication of accounts. The issue arose over the use of capitalized and lowercase letters in their registered email address. The player reported poor customer service interaction related to this matter. The complaint was rejected as the player stopped responding.

Read moreRead less Submitted: 03 Oct 2023 Closed Our verdict

Unjustified complaint

Disputed amount: $22,000

Player’s winnings were voided and her account was blocked.

The player won $2,000 playing keno and built their balance up to $3,750 before cashing out. However, they encountered issues during the cash-out process and ended up with $1,750. They then won a progressive jackpot of $18,000 and continued playing until reaching $24,000. When attempting to cash out, the casino claimed the winnings were from bonus play and limited the payout to $100. The player disputed some deposits, resulting in a partial refund, but the casino later banned them, locked their account, and refused to provide further information. Later, after gathering and reviewing all the necessary details, it turned out the initial winnings were accumulated with an active deposit bonus with a maximum cashout amount of $1,000. However, the alleged “issues during the cash-out process” mean multiple reversals of the withdrawal of $3,750 (all the remaining winnings were lost by playing), and falling to $1,750. The complainant was entitled to a maximum cashout of $1,000 but basically lost a 2x higher amount from the withdrawal than she was entitled to withdraw prior to accumulating the disputed winnings. This happened before the initial withdrawal was processed and “cleared” from everything over the maximum cashout limit. Last but not least, despite the casino being willing to temporarily reopen her account so she could provide us with the requested details, she shared only irrelevant, incomplete, and misleading data with us, not to mention the chargebacks made, which very likely include the deposit from which the disputed winnings were won. Nothing else has been proven although it was requested multiple times from the complainant. For understandable reasons, the complaint was rejected.

Read moreRead less Submitted: 11 Jun 2023 Closed Our verdict

Player stopped responding

Disputed amount: $75

Withdrawal of player’s winnings has been delayed.

The player from Alaska submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 13 Apr 2023 Closed Our verdict

Player stopped responding

Disputed amount: $700

Player’s withdrawals have been delayed.

The player from the United States has requested two withdrawals. Unfortunately, the payments seem to be delayed. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 02 Mar 2023 Closed Our verdict

Player stopped responding

Disputed amount: $8,000

The player’s dissatisfied with the casino bonus.

The player’s dissatisfied with the casino bonus as his winnings were capped. The complaint was closed as the player stopped responding.

Submitted: 15 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $1,100

The player’s winnings were voided.

The player’s winnings were voided for breaching unknown terms.

Submitted: 23 Nov 2022 Unresolved Our verdict

Uncertain case

Disputed amount: $93

Failed deposit via bitcoin.

The player had made 2 different deposits via bitcoin, however, none of the amounts were credited. He provided bitcoin address and blockchain receipt, but he didn’t receive a response from the casino. After a while, he just got info that they would investigate it but the funds were not added.

Read moreRead less Read more on: askgamblers.com Submitted: 6/2022 Unresolved Our verdict

Uncertain case

Disputed amount: $81

Another failed deposit via bitcoin.

The player made a deposit in the amount of $81 via bitcoin, but this amount was not credited to his account. Even though he managed to contact a representative agent, he was just told that the issue woud be escalated to finance department. Yet, nothing happened, nor emails were replied.

Read moreRead less Read more on: askgamblers.com Submitted: 4/2022 Show 1 similiar complaints with 0 black points in total Resolved Our verdict

Case closed

Disputed amount: $20

Player’s deposit has never been credited to his casino account.

The player from the United States deposited money into their casino account but the funds seemed to be lost. The casino stated that they were looking into the issue. Shortly after this, the player’s deposit was credited to their account and the issue was resolved.

Read moreRead less Submitted: 15 Jun 2022 Closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s attempts to close her account have been overlooked.

The player from US has been trying to close her account. Unfortunately, her requests have been ignored. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 12 May 2022 Closed Our verdict

Player stopped responding

Disputed amount: $2,001

Player’s account has been blocked.

The player from the United States is experiencing difficulties accessing her account due to an alleged self-exclusion. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 27 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: $590

Player’s winnings have been capped.

The player from the US accumulated her winnings with a bonus. Later the casino reduced the winnings due to a maximum cashout limit. Since the casino decided to pay the player in full, we closed the case as ‘solved’.

Read moreRead less Submitted: 08 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reasons. The complaint was resolved as the player’s money arrived.

Submitted: 21 Jan 2022 Closed Our verdict

Player stopped responding

Disputed amount: $500

Player’s account has been suspended.

The player from United States is experiencing difficulties accessing her account and withdrawing the remaining balance. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 19 Jul 2021 Closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s experiencing problem with withdrawal.

The player from Croatia has been asked to make a deposit in order to receive winnings from a No Deposit bonus. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 21 Jun 2021 Closed Our verdict

Player stopped responding

Disputed amount: $3,580

Player’s withdrawal has been delayed.

The player from the US is struggling to withdraw his winnings. The complaint was rejected as the player stopped responding to us.

Submitted: 17 Jun 2021 Unresolved Our verdict

Uncertain case

Disputed amount: ??

Delayed withdrawal process.

The player’s winnings payout has been delayed and once they asked the casino for an explanation, they were told that they would look into it. There’s no other information available ever since then.

Read moreRead less Read more on: askgamblers.com Submitted: 3/2020 Unresolved Our verdict

No reaction policy

Disputed amount: $18,000

Player’s account got closed. The casino claimed it needed to get verified first.

The player won $18,000 and one week after they requested it for withdrawal, their account got closed. The casino claimed they needed to verify their account. There’s no further information available.

Read moreRead less Read more on: askgamblers.com Submitted: 6/2019 Unresolved Our verdict

Uncertain case

Disputed amount: $1,900

Player’s account got closed and they had to wait for the finance team to decide whether they would pay them their winnings or not.

The player sent all the documents for their account verification but after that, the casino closed their account. Once it got reopened, all the funds were gone. The casino said that the player had to wait for the finance department to decide whether they would pay them or not. There’s no further information available ever since.

Read moreRead less Read more on: askgamblers.com Submitted: 1/2019 Show more complaints (+11)21All0Opened5Unresolved4Resolved12Rejected

Complaints directly about Big Dollar Casino

Closed Our verdict

Player stopped responding

Disputed amount: $350

Player feels winnings were reduced.

The player from Maryland had won $1350.00 but faced issues withdrawing the full amount due to casino claims related to bonus terms that included the deposit. The player felt that this practice was dishonest compared to other casinos, which typically paid out the entire winnings. The Complaints Team had attempted to gather more information from the player regarding the bonus used and the deposit made but did not receive a response. Consequently, the complaint was rejected due to the lack of information necessary for further investigation.

Read moreRead less Submitted: 11 Dec 2024 Unresolved Our verdict

No reaction policy

Disputed amount: $100

Free spins winnings were improperly deducted.

The user read all the terms and conditions related to the free spins because he won from the free spins. He won over $1000 but the maximum cashout was $100 in their terms. He contacted the casino agents and was told to forfeit the bonus and it would release the money for cashout, but instead of $100, he was only given $25. The casino representative, later on, claimed that the terms and conditions had changed but weren’t updated yet on the site. The player insisted politely that this wasn’t his problem and that the casino should honor the posted rules. On top of that, the casino’s minimum real money withdrawal is $100 so he still has to play in order to increase the winnings for a withdrawal. No updates since.

Read moreRead less Read more on: askgamblers.com Submitted: 3/2024 Closed Our verdict

Unjustified complaint

Disputed amount: $6,000

Player’s payouts heavily reduced after cashing out.

The player from the US had complained about the payout from her winnings at Big Dollar Casino. After clearing the ‘play-through’ requirements and cashing out $7,000 in total, she had only received $960. The player felt scammed and claimed the casino allowed her to cash out more than she actually received. We had explained to the player that the casino’s terms and conditions clearly stated the maximum cashout limit for bonuses, advising her to always check these before activating any bonus. Unfortunately, we could not resolve the issue in her favor due to these conditions.

Read moreRead less Submitted: 05 Apr 2024 Closed Our verdict

Player stopped responding

Disputed amount: $85

Player’s account blocked due to email confusion.

A player from Alabama had their winnings confiscated and their account blocked due to alleged duplication of accounts. The issue arose over the use of capitalized and lowercase letters in their registered email address. The player reported poor customer service interaction related to this matter. The complaint was rejected as the player stopped responding.

Read moreRead less Submitted: 03 Oct 2023 Closed Our verdict

Unjustified complaint

Disputed amount: $22,000

Player’s winnings were voided and her account was blocked.

The player won $2,000 playing keno and built their balance up to $3,750 before cashing out. However, they encountered issues during the cash-out process and ended up with $1,750. They then won a progressive jackpot of $18,000 and continued playing until reaching $24,000. When attempting to cash out, the casino claimed the winnings were from bonus play and limited the payout to $100. The player disputed some deposits, resulting in a partial refund, but the casino later banned them, locked their account, and refused to provide further information. Later, after gathering and reviewing all the necessary details, it turned out the initial winnings were accumulated with an active deposit bonus with a maximum cashout amount of $1,000. However, the alleged “issues during the cash-out process” mean multiple reversals of the withdrawal of $3,750 (all the remaining winnings were lost by playing), and falling to $1,750. The complainant was entitled to a maximum cashout of $1,000 but basically lost a 2x higher amount from the withdrawal than she was entitled to withdraw prior to accumulating the disputed winnings. This happened before the initial withdrawal was processed and “cleared” from everything over the maximum cashout limit. Last but not least, despite the casino being willing to temporarily reopen her account so she could provide us with the requested details, she shared only irrelevant, incomplete, and misleading data with us, not to mention the chargebacks made, which very likely include the deposit from which the disputed winnings were won. Nothing else has been proven although it was requested multiple times from the complainant. For understandable reasons, the complaint was rejected.

Read moreRead less Submitted: 11 Jun 2023 Closed Our verdict

Player stopped responding

Disputed amount: $75

Withdrawal of player’s winnings has been delayed.

The player from Alaska submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 13 Apr 2023 Closed Our verdict

Player stopped responding

Disputed amount: $700

Player’s withdrawals have been delayed.

The player from the United States has requested two withdrawals. Unfortunately, the payments seem to be delayed. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 02 Mar 2023 Closed Our verdict

Player stopped responding

Disputed amount: $8,000

The player’s dissatisfied with the casino bonus.

The player’s dissatisfied with the casino bonus as his winnings were capped. The complaint was closed as the player stopped responding.

Submitted: 15 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $1,100

The player’s winnings were voided.

The player’s winnings were voided for breaching unknown terms.

Submitted: 23 Nov 2022 Unresolved Our verdict

Uncertain case

Disputed amount: $93

Failed deposit via bitcoin.

The player had made 2 different deposits via bitcoin, however, none of the amounts were credited. He provided bitcoin address and blockchain receipt, but he didn’t receive a response from the casino. After a while, he just got info that they would investigate it but the funds were not added.

Read moreRead less Read more on: askgamblers.com Submitted: 6/2022 Unresolved Our verdict

Uncertain case

Disputed amount: $81

Another failed deposit via bitcoin.

The player made a deposit in the amount of $81 via bitcoin, but this amount was not credited to his account. Even though he managed to contact a representative agent, he was just told that the issue woud be escalated to finance department. Yet, nothing happened, nor emails were replied.

Read moreRead less Read more on: askgamblers.com Submitted: 4/2022 Show 1 similiar complaints with 0 black points in total Resolved Our verdict

Case closed

Disputed amount: $20

Player’s deposit has never been credited to his casino account.

The player from the United States deposited money into their casino account but the funds seemed to be lost. The casino stated that they were looking into the issue. Shortly after this, the player’s deposit was credited to their account and the issue was resolved.

Read moreRead less Submitted: 15 Jun 2022 Closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s attempts to close her account have been overlooked.

The player from US has been trying to close her account. Unfortunately, her requests have been ignored. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 12 May 2022 Closed Our verdict

Player stopped responding

Disputed amount: $2,001

Player’s account has been blocked.

The player from the United States is experiencing difficulties accessing her account due to an alleged self-exclusion. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 27 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: $590

Player’s winnings have been capped.

The player from the US accumulated her winnings with a bonus. Later the casino reduced the winnings due to a maximum cashout limit. Since the casino decided to pay the player in full, we closed the case as ‘solved’.

Read moreRead less Submitted: 08 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reasons. The complaint was resolved as the player’s money arrived.

Submitted: 21 Jan 2022 Closed Our verdict

Player stopped responding

Disputed amount: $500

Player’s account has been suspended.

The player from United States is experiencing difficulties accessing her account and withdrawing the remaining balance. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 19 Jul 2021 Closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s experiencing problem with withdrawal.

The player from Croatia has been asked to make a deposit in order to receive winnings from a No Deposit bonus. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 21 Jun 2021 Closed Our verdict

Player stopped responding

Disputed amount: $3,580

Player’s withdrawal has been delayed.

The player from the US is struggling to withdraw his winnings. The complaint was rejected as the player stopped responding to us.

Submitted: 17 Jun 2021 Unresolved Our verdict

Uncertain case

Disputed amount: ??

Delayed withdrawal process.

The player’s winnings payout has been delayed and once they asked the casino for an explanation, they were told that they would look into it. There’s no other information available ever since then.

Read moreRead less Read more on: askgamblers.com Submitted: 3/2020 Unresolved Our verdict

No reaction policy

Disputed amount: $18,000

Player’s account got closed. The casino claimed it needed to get verified first.

The player won $18,000 and one week after they requested it for withdrawal, their account got closed. The casino claimed they needed to verify their account. There’s no further information available.

Read moreRead less Read more on: askgamblers.com Submitted: 6/2019 Unresolved Our verdict

Uncertain case

Disputed amount: $1,900

Player’s account got closed and they had to wait for the finance team to decide whether they would pay them their winnings or not.

The player sent all the documents for their account verification but after that, the casino closed their account. Once it got reopened, all the funds were gone. The casino said that the player had to wait for the finance department to decide whether they would pay them or not. There’s no further information available ever since.

Read moreRead less Read more on: askgamblers.com Submitted: 1/2019 Show more complaints (+11)Closed Our verdict

Player stopped responding

Disputed amount: $350

Player feels winnings were reduced.

The player from Maryland had won $1350.00 but faced issues withdrawing the full amount due to casino claims related to bonus terms that included the deposit. The player felt that this practice was dishonest compared to other casinos, which typically paid out the entire winnings. The Complaints Team had attempted to gather more information from the player regarding the bonus used and the deposit made but did not receive a response. Consequently, the complaint was rejected due to the lack of information necessary for further investigation.

Read moreRead less Submitted: 11 Dec 2024 The player from Maryland had won $1350.00 but faced issues withdrawing the full amount due to casino claims related to bonus terms that included the deposit. The player felt that this practice was dishonest compared to other casinos, which typically paid out the entire winnings. The Complaints Team had attempted to gather more information from the player regarding the bonus used and the deposit made but did not receive a response. Consequently, the complaint was rejected due to the lack of information necessary for further investigation.

Unresolved Our verdict

No reaction policy

Disputed amount: $100

Free spins winnings were improperly deducted.

The user read all the terms and conditions related to the free spins because he won from the free spins. He won over $1000 but the maximum cashout was $100 in their terms. He contacted the casino agents and was told to forfeit the bonus and it would release the money for cashout, but instead of $100, he was only given $25. The casino representative, later on, claimed that the terms and conditions had changed but weren’t updated yet on the site. The player insisted politely that this wasn’t his problem and that the casino should honor the posted rules. On top of that, the casino’s minimum real money withdrawal is $100 so he still has to play in order to increase the winnings for a withdrawal. No updates since.

Read moreRead less Read more on: askgamblers.com Submitted: 3/2024 The user read all the terms and conditions related to the free spins because he won from the free spins. He won over $1000 but the maximum cashout was $100 in their terms. He contacted the casino agents and was told to forfeit the bonus and it would release the money for cashout, but instead of $100, he was only given $25. The casino representative, later on, claimed that the terms and conditions had changed but weren’t updated yet on the site. The player insisted politely that this wasn’t his problem and that the casino should honor the posted rules. On top of that, the casino’s minimum real money withdrawal is $100 so he still has to play in order to increase the winnings for a withdrawal. No updates since.

Closed Our verdict

Unjustified complaint

Disputed amount: $6,000

Player’s payouts heavily reduced after cashing out.

The player from the US had complained about the payout from her winnings at Big Dollar Casino. After clearing the ‘play-through’ requirements and cashing out $7,000 in total, she had only received $960. The player felt scammed and claimed the casino allowed her to cash out more than she actually received. We had explained to the player that the casino’s terms and conditions clearly stated the maximum cashout limit for bonuses, advising her to always check these before activating any bonus. Unfortunately, we could not resolve the issue in her favor due to these conditions.

Read moreRead less Submitted: 05 Apr 2024 The player from the US had complained about the payout from her winnings at Big Dollar Casino. After clearing the ‘play-through’ requirements and cashing out $7,000 in total, she had only received $960. The player felt scammed and claimed the casino allowed her to cash out more than she actually received. We had explained to the player that the casino’s terms and conditions clearly stated the maximum cashout limit for bonuses, advising her to always check these before activating any bonus. Unfortunately, we could not resolve the issue in her favor due to these conditions.

Closed Our verdict

Player stopped responding

Disputed amount: $85

Player’s account blocked due to email confusion.

A player from Alabama had their winnings confiscated and their account blocked due to alleged duplication of accounts. The issue arose over the use of capitalized and lowercase letters in their registered email address. The player reported poor customer service interaction related to this matter. The complaint was rejected as the player stopped responding.

Read moreRead less Submitted: 03 Oct 2023 A player from Alabama had their winnings confiscated and their account blocked due to alleged duplication of accounts. The issue arose over the use of capitalized and lowercase letters in their registered email address. The player reported poor customer service interaction related to this matter. The complaint was rejected as the player stopped responding.

Closed Our verdict

Unjustified complaint

Disputed amount: $22,000

Player’s winnings were voided and her account was blocked.

The player won $2,000 playing keno and built their balance up to $3,750 before cashing out. However, they encountered issues during the cash-out process and ended up with $1,750. They then won a progressive jackpot of $18,000 and continued playing until reaching $24,000. When attempting to cash out, the casino claimed the winnings were from bonus play and limited the payout to $100. The player disputed some deposits, resulting in a partial refund, but the casino later banned them, locked their account, and refused to provide further information. Later, after gathering and reviewing all the necessary details, it turned out the initial winnings were accumulated with an active deposit bonus with a maximum cashout amount of $1,000. However, the alleged “issues during the cash-out process” mean multiple reversals of the withdrawal of $3,750 (all the remaining winnings were lost by playing), and falling to $1,750. The complainant was entitled to a maximum cashout of $1,000 but basically lost a 2x higher amount from the withdrawal than she was entitled to withdraw prior to accumulating the disputed winnings. This happened before the initial withdrawal was processed and “cleared” from everything over the maximum cashout limit. Last but not least, despite the casino being willing to temporarily reopen her account so she could provide us with the requested details, she shared only irrelevant, incomplete, and misleading data with us, not to mention the chargebacks made, which very likely include the deposit from which the disputed winnings were won. Nothing else has been proven although it was requested multiple times from the complainant. For understandable reasons, the complaint was rejected.

Read moreRead less Submitted: 11 Jun 2023 The player won $2,000 playing keno and built their balance up to $3,750 before cashing out. However, they encountered issues during the cash-out process and ended up with $1,750. They then won a progressive jackpot of $18,000 and continued playing until reaching $24,000. When attempting to cash out, the casino claimed the winnings were from bonus play and limited the payout to $100. The player disputed some deposits, resulting in a partial refund, but the casino later banned them, locked their account, and refused to provide further information. Later, after gathering and reviewing all the necessary details, it turned out the initial winnings were accumulated with an active deposit bonus with a maximum cashout amount of $1,000. However, the alleged “issues during the cash-out process” mean multiple reversals of the withdrawal of $3,750 (all the remaining winnings were lost by playing), and falling to $1,750. The complainant was entitled to a maximum cashout of $1,000 but basically lost a 2x higher amount from the withdrawal than she was entitled to withdraw prior to accumulating the disputed winnings. This happened before the initial withdrawal was processed and “cleared” from everything over the maximum cashout limit. Last but not least, despite the casino being willing to temporarily reopen her account so she could provide us with the requested details, she shared only irrelevant, incomplete, and misleading data with us, not to mention the chargebacks made, which very likely include the deposit from which the disputed winnings were won. Nothing else has been proven although it was requested multiple times from the complainant. For understandable reasons, the complaint was rejected.

Closed Our verdict

Player stopped responding

Disputed amount: $75

Withdrawal of player’s winnings has been delayed.

The player from Alaska submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 13 Apr 2023 The player from Alaska submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Our verdict

Player stopped responding

Disputed amount: $700

Player’s withdrawals have been delayed.

The player from the United States has requested two withdrawals. Unfortunately, the payments seem to be delayed. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 02 Mar 2023 The player from the United States has requested two withdrawals. Unfortunately, the payments seem to be delayed. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Our verdict

Player stopped responding

Disputed amount: $8,000

The player’s dissatisfied with the casino bonus.

The player’s dissatisfied with the casino bonus as his winnings were capped. The complaint was closed as the player stopped responding.

Submitted: 15 Feb 2023 The player’s dissatisfied with the casino bonus as his winnings were capped. The complaint was closed as the player stopped responding.

Resolved Our verdict

Case closed

Disputed amount: $1,100

The player’s winnings were voided.

The player’s winnings were voided for breaching unknown terms.

Submitted: 23 Nov 2022 The player’s winnings were voided for breaching unknown terms.

Unresolved Our verdict

Uncertain case

Disputed amount: $93

Failed deposit via bitcoin.

The player had made 2 different deposits via bitcoin, however, none of the amounts were credited. He provided bitcoin address and blockchain receipt, but he didn’t receive a response from the casino. After a while, he just got info that they would investigate it but the funds were not added.

Read moreRead less Read more on: askgamblers.com Submitted: 6/2022 The player had made 2 different deposits via bitcoin, however, none of the amounts were credited. He provided bitcoin address and blockchain receipt, but he didn’t receive a response from the casino. After a while, he just got info that they would investigate it but the funds were not added.

Unresolved Our verdict

Uncertain case

Disputed amount: $81

Another failed deposit via bitcoin.

The player made a deposit in the amount of $81 via bitcoin, but this amount was not credited to his account. Even though he managed to contact a representative agent, he was just told that the issue woud be escalated to finance department. Yet, nothing happened, nor emails were replied.

Read moreRead less Read more on: askgamblers.com Submitted: 4/2022 Show 1 similiar complaints with 0 black points in total The player made a deposit in the amount of $81 via bitcoin, but this amount was not credited to his account. Even though he managed to contact a representative agent, he was just told that the issue woud be escalated to finance department. Yet, nothing happened, nor emails were replied.

Resolved Our verdict

Case closed

Disputed amount: $20

Player’s deposit has never been credited to his casino account.

The player from the United States deposited money into their casino account but the funds seemed to be lost. The casino stated that they were looking into the issue. Shortly after this, the player’s deposit was credited to their account and the issue was resolved.

Read moreRead less Submitted: 15 Jun 2022 Closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s attempts to close her account have been overlooked.

The player from US has been trying to close her account. Unfortunately, her requests have been ignored. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 12 May 2022 Closed Our verdict

Player stopped responding

Disputed amount: $2,001

Player’s account has been blocked.

The player from the United States is experiencing difficulties accessing her account due to an alleged self-exclusion. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 27 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: $590

Player’s winnings have been capped.

The player from the US accumulated her winnings with a bonus. Later the casino reduced the winnings due to a maximum cashout limit. Since the casino decided to pay the player in full, we closed the case as ‘solved’.

Read moreRead less Submitted: 08 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reasons. The complaint was resolved as the player’s money arrived.

Submitted: 21 Jan 2022 Closed Our verdict

Player stopped responding

Disputed amount: $500

Player’s account has been suspended.

The player from United States is experiencing difficulties accessing her account and withdrawing the remaining balance. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 19 Jul 2021 Closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s experiencing problem with withdrawal.

The player from Croatia has been asked to make a deposit in order to receive winnings from a No Deposit bonus. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 21 Jun 2021 Closed Our verdict

Player stopped responding

Disputed amount: $3,580

Player’s withdrawal has been delayed.

The player from the US is struggling to withdraw his winnings. The complaint was rejected as the player stopped responding to us.

Submitted: 17 Jun 2021 Unresolved Our verdict

Uncertain case

Disputed amount: ??

Delayed withdrawal process.

The player’s winnings payout has been delayed and once they asked the casino for an explanation, they were told that they would look into it. There’s no other information available ever since then.

Read moreRead less Read more on: askgamblers.com Submitted: 3/2020 Unresolved Our verdict

No reaction policy

Disputed amount: $18,000

Player’s account got closed. The casino claimed it needed to get verified first.

The player won $18,000 and one week after they requested it for withdrawal, their account got closed. The casino claimed they needed to verify their account. There’s no further information available.

Read moreRead less Read more on: askgamblers.com Submitted: 6/2019 Unresolved Our verdict

Uncertain case

Disputed amount: $1,900

Player’s account got closed and they had to wait for the finance team to decide whether they would pay them their winnings or not.

The player sent all the documents for their account verification but after that, the casino closed their account. Once it got reopened, all the funds were gone. The casino said that the player had to wait for the finance department to decide whether they would pay them or not. There’s no further information available ever since.

Read moreRead less Read more on: askgamblers.com Submitted: 1/2019 The player from the United States deposited money into their casino account but the funds seemed to be lost. The casino stated that they were looking into the issue. Shortly after this, the player’s deposit was credited to their account and the issue was resolved.

The player from US has been trying to close her account. Unfortunately, her requests have been ignored. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from the United States is experiencing difficulties accessing her account due to an alleged self-exclusion. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from the US accumulated her winnings with a bonus. Later the casino reduced the winnings due to a maximum cashout limit. Since the casino decided to pay the player in full, we closed the case as ‘solved’.

The player’s withdrawal is delayed for unknown reasons. The complaint was resolved as the player’s money arrived.

The player from United States is experiencing difficulties accessing her account and withdrawing the remaining balance. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Croatia has been asked to make a deposit in order to receive winnings from a No Deposit bonus. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from the US is struggling to withdraw his winnings. The complaint was rejected as the player stopped responding to us.

The player’s winnings payout has been delayed and once they asked the casino for an explanation, they were told that they would look into it. There’s no other information available ever since then.

The player won $18,000 and one week after they requested it for withdrawal, their account got closed. The casino claimed they needed to verify their account. There’s no further information available.

The player sent all the documents for their account verification but after that, the casino closed their account. Once it got reopened, all the funds were gone. The casino said that the player had to wait for the finance department to decide whether they would pay them or not. There’s no further information available ever since.

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